Refund policy

We want you to be happy with your order. If something is not right, you can return it within the terms below.

7-day returns

You can request a return within 7 days of delivery. To be eligible, the item must be:

• Unused and in the same condition you received it
• In its original packaging, with all parts and accessories

Items that cannot be returned

For hygiene reasons, we cannot accept returns of opened beauty and personal-care products, including cosmetics, skincare, fragrances and personal hygiene items. This does not apply if the item arrived damaged or incorrect.

Damaged or wrong items

If your order arrives damaged, faulty or incorrect, please tell us within 3 days of delivery. Send your order number and photos of the item and packaging to WhatsApp +971 55 496 4157 or contact@viraldeals.shop. We will arrange a replacement or refund at no cost to you.

How to start a return

Contact us on WhatsApp or by email with your order number and the reason for the return. Please do not send items back before we confirm the return.

Return delivery costs

We cover the return cost for damaged, faulty or incorrect items. For change-of-mind returns, the return delivery cost may be deducted from your refund or paid by you.

Refunds

Once we receive and check the item, we will confirm whether the refund is approved. Approved refunds are processed within 7–14 business days. Online payments are refunded to the original payment method. For Cash on Delivery orders, we will arrange the refund with you, for example by bank transfer.

Exchanges

Exchanges are available for eligible items within the same 7-day period, subject to stock. Contact us to arrange an exchange.

Cancellations

You can cancel your order within 12 hours of placing it, as long as it has not been dispatched. Contact us on WhatsApp or by email to cancel.