FAQ

Orders and delivery

How much is delivery?

Delivery is free on all orders within the UAE, with no minimum order value.

How long does delivery take?

Orders are usually delivered within 1–3 days. Delivery may take longer on public holidays, during sale periods or for remote areas.

Do you deliver outside the UAE?

Not at the moment. We deliver within the United Arab Emirates only.

Will you contact me before delivery?

Our team may call you or message you on WhatsApp to confirm your order and address before dispatch. Please keep your phone available.

How can I track my order?

We share delivery details by SMS, WhatsApp or email once your order is dispatched. You can also message us on WhatsApp for an update.

Can I cancel my order?

Yes, within 12 hours of placing it, as long as it has not been dispatched.

Payment

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available across the UAE. Any other payment options are shown at checkout.

Do I need an account to order?

No. You can check out as a guest.

Returns and refunds

Can I return an item?

Yes. You can request a return within 7 days of delivery if the item is unused and in its original packaging. Opened beauty and personal-care products cannot be returned unless they arrived damaged or incorrect.

My item arrived damaged or wrong. What should I do?

Tell us within 3 days of delivery and send your order number with photos of the item and packaging. We will arrange a replacement or refund.

Can I exchange an item?

Yes, eligible items can be exchanged within 7 days of delivery, subject to stock.

How long do refunds take?

Approved refunds are processed within 7–14 business days. For Cash on Delivery orders, we will arrange the refund with you, for example by bank transfer.

Contact

How can I reach you?

WhatsApp: +971 55 496 4157 · Email: contact@viraldeals.shop
Support hours: Monday – Friday, 9:00 AM – 6:00 PM (UAE time).