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Return to shopReturns & Refunds
At Viral Deals Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging
- Not show signs of wear, damage, or misuse
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
- Opened beauty products
- Used cosmetics
- Personal care items
- Intimate or hygiene-related products
These items are non-returnable unless they arrive damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
Our support team will review the issue and assist you as quickly as possible.
Exchanges
We do accept exchanges for eligible items.
If you would like to exchange a product, please contact our support team for assistance before returning the item.
Return Shipping
Return shipping responsibility may vary depending on the reason for the return.
- If the item is damaged, defective, or incorrect, we may cover return shipping costs.
- For general returns or change-of-mind purchases, customers may be responsible for return shipping costs.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds are typically processed within 7–14 business days back to the original payment method.
Order Cancellations
Orders may be canceled within 12 hours of placement before processing begins.
Once an order has been processed or shipped, cancellations may no longer be possible.